Immediately before the service is provided, the customer is informed about the service, the client has the opportunity to ask additional questions
If the customer does not inform the service provider that he/she suffers from any of the contraindications (listed when introducing the client to the services provided and their course of action) or that his/her health has changed since the previous visit, it is not possible to claim the service and the customer assumes full responsibility for any aesthetic and health consequences.
By paying for the service – tattoo, without reporting the defect, the customer agrees with the work and thus waives the possibility of any later claim.
Complaints about the services provided must be made by the customer without delay and at the place where the service was provided. Later complaints will not be taken into account
The only exception to this may be missing colour after healing, if self-inflicted damage such as stripped chips, cuts, etc. can be ruled out.
Defects are not considered to be the consequences of careless
and particularly dangerous actions of the client ( stumbling, hasty movement, etc.).
Any defects are not considered defects in cover tattoo – it is a complicated process where the result of the work is not certain due to the nature of the overlapping tattoo and sometimes improvisation is necessary – deviations from the design
Lack of colour and colour spillage in areas unsuitable for tattooing are not considered defects.
The Service Provider shall decide on the complaint immediately and at its discretion either by providing a discount, refund or immediate correction or agreement on correction after healing.
If the service provider rejects the claim, a written justification will be issued to the customer.
This Complaint Procedure shall take effect on 15.12. 2020
